Terms of service

Terms of Service

Welcome to Celestiflow. By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

2. Product Information

We strive to present our products as accurately and attractively as possible. Product descriptions, images, lifestyle photos, and promotional content are intended to provide a general representation of the product and may include enhanced visuals, styling, or marketing presentation for illustrative purposes.

Slight variations in color, size, texture, appearance, packaging, or overall presentation may occur due to screen settings, lighting, photography, production updates, or natural material differences. Such differences do not constitute a product defect.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions, packaging, promotional materials, and pricing at any time without prior notice.

Customers acknowledge that promotional images and descriptions may be used for marketing purposes and should not be interpreted as exact guarantees of every product detail.

3. Pricing and Payment

All prices are listed in the applicable currency shown at checkout and are subject to change without notice.

We reserve the right to refuse or cancel any order if fraud, unauthorized activity, pricing errors, or suspicious transactions are suspected.

In such cases, we may attempt to contact you using the information provided at checkout.

4. Order Acceptance and Cancellation

Your order is not considered accepted until it has been processed and shipped.

We reserve the right to cancel, refuse, or limit any order at our sole discretion, including but not limited to cases involving suspected fraud, resale activity, abuse of promotions, or inventory issues.

5. Shipping and Delivery

Delivery times are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances beyond our control are not the responsibility of Celestiflow.

Customers are responsible for providing accurate shipping information. We are not responsible for lost packages caused by incorrect addresses provided by the customer.

6. Returns and Exchanges

Returns and exchanges are accepted within 30 days of delivery only if the item is unused, in its original packaging, and in resellable condition.

Return requests must be approved by our customer support team before any item is sent back.

We reserve the right to deny returns that do not meet our policy requirements.

Original shipping fees are non-refundable unless the item received was defective or incorrect.

7. Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

We reserve the right to deduct reasonable handling, restocking, or return shipping fees where applicable.

8. Intellectual Property

All content on this website, including logos, branding, product descriptions, images, text, graphics, and design elements, is the property of Celestiflow and may not be copied, reproduced, distributed, or used without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Celestiflow shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.

Our maximum liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

10. Chargebacks and Disputes

Customers agree to contact us first to resolve any issue before initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in refusal of future service and submission of evidence to the payment provider for dispute resolution.

11. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Changes will take effect immediately upon posting on this website.

Your continued use of our website constitutes acceptance of those changes.

12. Contact Information

For any questions regarding these Terms of Service, please contact our customer support team.

Thank you for choosing Celestiflow.