Legal notice
Legal Notice
Welcome to Celestiflow. This Legal Notice governs the use of our website, products, and services. By accessing or purchasing from our store, you acknowledge and agree to the following terms.
1. Website Ownership
This website and all associated content, branding, logos, product descriptions, images, graphics, text, videos, marketing materials, advertisements, design elements, and creative assets are owned and operated by Celestiflow.
Unauthorized reproduction, copying, distribution, resale, republication, modification, downloading, display, or commercial use of any part of this website without prior written permission is strictly prohibited.
No individual, business, seller, competitor, or third party may use, copy, imitate, reproduce, distribute, or repurpose any Celestiflow content, branding, product listings, product images, advertisements, marketing creatives, or intellectual property for commercial purposes, resale activities, marketplace listings, advertising campaigns, or business operations unless explicitly authorized by us in writing.
Any unauthorized commercial use may result in legal action and enforcement to protect our intellectual property rights.
2. Product Representation
We make every effort to present our products accurately; however, product images, lifestyle photography, promotional visuals, and descriptions may be enhanced or styled for marketing purposes and are intended as general representations only.
Minor differences in color, size, texture, finish, packaging, or appearance may occur due to photography, lighting, screen settings, handmade craftsmanship, natural materials, supplier changes, or production updates. These differences do not constitute defects or grounds for dispute.
3. Handmade and Made-to-Order Products
Some Celestiflow products are handmade, custom-prepared, or made-to-order. As a result, slight variations between items are natural and expected.
Processing and delivery times for these products may be longer and may vary depending on production schedules and order volume.
4. Pricing and Availability
All prices, promotions, product availability, and shipping estimates are subject to change at any time without prior notice.
We reserve the right to cancel, refuse, or limit any order at our sole discretion, including cases involving pricing errors, suspected fraud, abuse of promotions, or inventory limitations.
5. Shipping and Delivery Disclaimer
Delivery timeframes provided on our website are estimates only and are not guaranteed.
Orders may be shipped from different countries, suppliers, artisans, or fulfillment centers depending on availability and logistics efficiency. Packages may arrive separately.
We are not responsible for shipping delays caused by carriers, customs, weather conditions, force majeure events, public holidays, or other circumstances beyond our reasonable control.
6. Limitation of Liability
To the fullest extent permitted by law, Celestiflow shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of our website, products, or services.
Our maximum liability for any claim related to a purchase shall be limited strictly to the amount paid by the customer for the specific product in dispute.
7. Customer Responsibility
Customers are responsible for providing accurate billing, contact, and shipping information at checkout.
We are not liable for failed deliveries, losses, or delays resulting from incorrect customer-provided information.
Customers are also responsible for any customs duties, import taxes, VAT, or related fees required by their country of residence unless otherwise stated.
8. Chargebacks and Fraud Prevention
Customers agree to contact our support team first to resolve any issue before initiating a payment dispute or chargeback.
Fraudulent chargebacks, false claims, abuse of refund policies, or malicious disputes may result in refusal of future service and submission of evidence to payment processors, marketplace platforms, or relevant authorities.
9. External Links and Third-Party Services
Our website may contain links to third-party services, payment providers, or external platforms. We are not responsible for the content, policies, or practices of these third parties.
Use of third-party services is subject to their own terms and policies.
10. Changes to This Legal Notice
We reserve the right to update, revise, or replace this Legal Notice at any time without prior notice.
Changes become effective immediately upon publication on our website. Continued use of the website constitutes acceptance of the updated terms.
11. Contact Information
For legal inquiries, support requests, or policy questions, please contact our customer support team.
Thank you for choosing Celestiflow.