Shipping policy
Shipping Policy
Thank you for shopping with Celestiflow. We are committed to delivering your order as efficiently as possible while maintaining flexibility in our fulfillment process.
1. Order Processing Time
Orders are typically processed within 3–10 business days after payment is confirmed. During periods of high demand, holidays, promotional events, or due to supply chain factors, processing times may be extended without prior notice.
Some of our products are handmade or made-to-order, which may require additional preparation time before shipment. These items may have longer processing times depending on production requirements, craftsmanship, and order volume.
We reserve the right to delay shipment when necessary for inventory management, verification, quality control, production scheduling, customs processing, or other operational reasons.
2. Shipping Locations
To provide the best pricing and fulfillment efficiency, orders may be shipped from different warehouses, suppliers, artisans, or fulfillment centers located in various countries and regions depending on stock availability and logistics conditions.
As a result, customers may receive packages from different shipping origins, and multiple items from the same order may arrive separately.
3. Estimated Delivery Times
Shipping times are estimates only and are not guaranteed. Typical delivery windows may range from 7–30+ business days depending on destination country, customs clearance, carrier performance, seasonal demand, local delivery conditions, and whether the product is handmade or custom-prepared.
Delivery estimates may be changed, extended, or updated at any time without prior notice.
Celestiflow is not responsible for delays caused by shipping carriers, customs inspections, import procedures, weather conditions, public holidays, force majeure events, or other circumstances beyond our control.
4. Incorrect Address Information
Customers are solely responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the order has already been processed or shipped, we may not be able to modify or recover the shipment. In such cases, refunds or replacements may not be provided.
5. Customs, Duties, and Import Taxes
Depending on your country or region, customs duties, import taxes, VAT, or other fees may apply upon delivery.
These charges are the responsibility of the customer unless otherwise stated. Celestiflow is not responsible for delays or additional costs caused by customs clearance procedures.
6. Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, delivery responsibility is transferred to the carrier.
We are not liable for lost, stolen, delayed, or damaged packages caused by shipping providers or third-party logistics services, although we may assist customers in submitting carrier claims where possible.
7. Tracking Information
Tracking information will be provided when available. In some cases, tracking updates may be delayed or limited depending on the shipping method used.
Not all shipments will have full end-to-end tracking.
8. Refused Deliveries
If a customer refuses delivery of an order or fails to complete customs clearance, the order may be returned, abandoned, or destroyed by the carrier or customs authority.
In such cases, original shipping fees, return shipping fees, customs charges, and handling fees may be deducted from any eligible refund.
9. Policy Updates
We reserve the right to modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting on our website.
By placing an order with Celestiflow, you agree to the terms of this Shipping Policy.